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China's service certification development has entered the fast lane

2019-11-11 Traffic volume:136

As of now, there are 231 service certification agencies in China, accounting for 40% of the total number of certification agencies; 25215 service certification certificates, accounting for 1.14% of the total certification certificates; There are 7703 registered service certification auditors, accounting for 12% of all registered auditors. With the development of informatization, intelligence, networking, and digitalization industries, service certification has integrated and coexisted with advanced manufacturing and high-tech service industries, giving rise to digital building service certification, green data center service certification, high-end customized service certification, and overseas education service certification. In addition, the newly approved certification bodies include digital copyright protection service certification, aviation service training certification, mirror fitting service certification, and other projects. At the same time, the certification projects for maternal and child care, elderly care, health massage and other services directly related to people's lives have steadily increased, and the market recognition has gradually improved. Currently, the service industry holds a pivotal position in China's national economy. In 2018, the added value of China's service industry was 46.9 trillion yuan, accounting for 52% of the total GDP. The service industry has taken the lead in creating taxes, absorbing jobs, establishing new market entities, fixed assets investment and foreign trade, and has become the main driving force for China's economic growth under the new normal. Service certification is a new certification system based on customer perception, attention to organizational quality management, and satisfaction of service characteristics. It is a qualification assessment activity for whether the management and service level of service providers meet the relevant standard requirements. In 2004, China began to explore the practice of service certification, and successively carried out green market certification, information security service qualification certification, automotive glass spare parts installation service certification, and product after-sales service certification. The Central Committee of the Communist Party of China and the State Council attach great importance to quality certification work. In September 2017, the "Guiding Opinions of the Central Committee of the Communist Party of China and the State Council on Carrying out Quality Improvement Actions" proposed to improve the quality of life service industry and promote the professional development of productive service industry. In January 2018, the State Council issued the "Opinions on Strengthening the Construction of Quality Certification System and Promoting Total Quality Management", proposing to "give full play to the role of voluntary certification in raising the bar" and vigorously promote high-end quality certification. Carry out service certification in fields such as health, education, sports, finance, e-commerce, etc., and increase the supply of high-quality services ". With the support and promotion of national policies, the development of service certification has entered the fast lane. According to the "National Certification and Accreditation Administration's Catalogue of Voluntary Certification Fields and Qualification Approval Requirements", service certification currently includes 22 fields and 3 national promotion systems. The relevant person in charge of the Certification and Supervision Department of the State Administration for Market Regulation stated that service certification was positioned as high-end quality certification in the early stages of development, reflecting high standards, high technology, and high quality. With the gradual increase in the proportion of the service industry in the national economy, the service industry will inevitably undergo a process of survival of the fittest; Low price and low-quality services will increasingly lose their market share, and the demand for high-quality services will become higher and higher. Digitization, technologization, informatization, and intelligence will be important directions for the development of service certification, as well as a competitive high ground. They will fully play the role of "raising the line" for service quality, assist in the supply side structural reform of the service industry, and promote high-quality development of the service industry.


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